Client Experience Representative, Tier 3

  • Full Time
  • Branson
  • October 16, 2023

Website G&G Independent Insurance

A Best Place to Work Award winner

G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. We’re serious about providing an exceptional experience to every person we interact with and using technology to save our clients money, time, and the hassle of dealing with insurance companies. Voted as the ‘Best Agency to Work For’ year after year by the Insurance Journal, G&G not only seeks to bring an exceptional experience to our clients, but to our employees as well. We’re just getting started with what we will accomplish! We’re looking for people who are just as passionate about helping make consumers’ financial lives easier as we are.

We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world.

Your day will consist of providing exceptional experiences when servicing clients’s requests as they relate to helping with filing a claim, billing, policy changes, and answering policy-related questions. As our customer’s lives change, so should their insurance. Through the course of everyday customer interactions, you will identify and offer cross-sell and upsell opportunities. To be successful in this role, you should have the gift of gab and be able to earn our clients’ trust.

Ultimately, you will help build and maintain our reputation as a company that offers top-notch client experiences during the insurance process.

We are an open, diverse, and collaborative team working across multiple locations.

What you’ll do…
Efficiently service current clients once they have been on-boarded by the Sales Team
Supporting clients through the claims process, billing inquiries, policy changes, coverage questions, inspection disputes, and any other client inquiry that may arise
Field inbound calls/text/emails/faxes regarding customer service requests.
Effectively communicate the impact that policy changes or additions can have to an insured’s policy
Investigate and solve complex problems with multiple parties involved
Educate our clients on the details of their policies
Identify and recommend cross-selling and upselling opportunities
Leverage technology to meet our client’s evolving needs
Work through customer service requests with quality and speed
Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
Work effectively in a collaborative team environment

You’d be a great fit if you are…
A fast-learner who is meticulous, diligent, and proud about your work
Adaptable, positively embrace change, and have a growth mindset
Empathetic towards each client’s unique needs
Open to two-way feedback and coaching, your success is our success!
Interested in working in a fast-growing start-up environment
Curious and willing to challenge the status quo
Highly-motivated, have an entrepreneurial spirit, and a strong work ethic

Excellent communication skills, written, verbal and listening
Insurance experience is not required, we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert!
High School Degree or equivalent
1 to 2 years of relevant work experience
Ability to multitask, strong computer, analytical, decision making, time management, and organizational skills

Benefits + Perks:
Competitive base salary + bonus opportunity – $36k
15 days PTO + 8 company Holidays + Your birthday
Flexible schedule
G&G provides a rich benefits package including health, dental, vision, and other supplemental health insurance options
Retirement savings matching
Company-sponsored team outings
$15 gym/health/wellness stipend
5 Star office perks including Wi-Fi, Coffee, Beer, Wine, Spirits, and Snacks
A positive non-corporate atmosphere where diversity is valued
Dynamic career opportunities within a growing company

Tagged as: call center management, client experience, customer relationships, customer service, insurance customer service

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